Service Manager – Pro is a web based application for reporting,
tracking and managing information about various service case activities
on roof sections.
Service Manager – Pro works with the existing
RoofPro Online and Enterprise versions providing additional
functionalities to report and track service cases through the web with
automatic updates to RoofPro once a service case is closed.
The generic life cycle of a service case in Service Manager – Pro deals
with reporting a new service case, assigning it for inspections and
work, tracking work progress, and then closing. As service cases are
started warranty alerts display, work orders are generated and can be
printed or attached to the email notification. Invoice information can
be captured on completion. An optional connection to QuickBooks is
available for invoicing directly from Service Manger Pro. Service cases
can be temporarily placed on hold or pending depending on circumstances.
Tools such as warranties, repair history help to identify and assign
service cases against warranties for contractors/ manufacturers service,
if applicable
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